Can we start with one module?+
Yes. Every plan includes its modules together, so you can start with time tracking or resource planning and switch the rest on when you're ready. Switching a module off never loses its data.
What counts as an active project?+
Any project that isn't closed or archived. Closing a project frees its place and keeps all of its history.
What is a viewer seat, and does it cost anything?+
A viewer seat is for someone who follows the work without doing it: a partner who isn't on projects, an adviser, an investor. Viewers see the dashboard, projects and their progress, tasks, the resource planner, clients, check-ins and reports, but no rates, budgets, margins or invoices, and they can't change anything. They're free up to your plan's allowance: 20 on Freelancer, 50 on Studio, 200 on Agency, unlimited on Enterprise. Studio and Agency can add more from Plan and billing. Clients don't need a seat: they use the client portal. Contractors use the lower-priced contractor seat.
Can Agency customers have single sign-on without Enterprise?+
Yes, as an add-on. SCIM provisioning, data residency and seven-year audit retention remain Enterprise only.
Which currency are we billed in?+
The one set from your billing country when you sign up. You can change it at renewal, not mid-term.
What happens if we don't subscribe after the trial?+
The workspace becomes read-only for 30 days, is then archived for a further 60 days, and is deleted after that.
How does Cadence use AI?+
To help, draft, explain and suggest: the assistant on every page, proposals, project briefs, timesheet entries, invoice wording, capacity answers and more. It only reads what the person using it could see on screen, your Owner decides which roles get which AI features, and notes people typed are kept from AI unless the Owner allows them. Money is always calculated by Cadence, never by the model, and nothing is sent or billed without a person.
Is there a free plan?+
No. The 14-day trial and the 30-day money-back guarantee on annual plans give you the same risk-free start.
Will our price go up?+
You keep your price for the current term and one renewal after any list-price increase, with 60 days' written notice. Features already on your plan aren't moved to a higher plan during your term.
Do prices include tax?+
No. GST (India, 18%) or VAT (UK 20%, UAE 5%, EU at your country's rate) is added at checkout.